Frequently Asked Questions

How can I pay?

We accept the following payment methods:

  • Credit card
  • Paypal
  • G pay
  • Apply pay

How does click and collect work?

Simply choose the "Click & Collect (Doncaster only)" option at checkout and there will no costs for shipping. 

This is currently available for our Doncaster store only and requires a minimum $50 spend.

Please wait to receive an email from us before collecting your products to ensure your items are ready.

My Nutrition Pantry is located at:

Shop G208 Westfield Doncaster, Doncaster Rd,

Doncaster, Victoria

(Next to Coles)

How much does delivery cost to my address?

All products are delilvered by Auspost or if you live locally (Doncaster area), one of our friendly team will deliver to your door. 

Free Shipping is available! Simply spend $150 or more. 

Standard and Express shipping is product weight depedent, see below for more details:

Standard Shipping (2-8 business days):

  • $14.93 for products under 1.99kg
  • $23.93 for products 2kg - 3.99kg

Express Shipping (1-4 business days):

  • $19.97 for products under 1.99kg
  • $29.00 for products 2kg - 3.99kg

Heavy Items (4kg or more) will incur a $44.00 shipping fee (free shipping will not apply).

When will my order arrive?

Most customers receive their order within 3-5 business days if:

  • the order is placed before 2pm Monday - Friday 
  • the payment method is used with instant clearance such as PayPal or credit card
  • you don't live in a remote location

Do you ship internationally?

No, at this point in time we only ship within Australia. 

Can I get a refund?

If you receive the wrong item or your products have been damaged you must notify us via email within seven days of receiving the products.

Please visit our Shipping / Returns page for further details.

 How do I request a return?

Please email with the following details:

  • Your full name
  • Reason for return 
  • Order number

We will process your request within 3 business days and if approved we will email you our return shipping address.